Samsung is urging Galaxy Note 7 owners to replace their device at the earliest to receive new one or seek a refund.
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible,” said DJ Koh, President of Mobile Communications Business, Samsung Electronics.
Samsung’s Note 7s are being pulled from shelves in 10 countries after reports of battery explosions. Some 2.5 million Note 7s were already sold globally, just weeks after the product’s launch. It estimated that about 1 in 42,000 units may have a faulty battery.
“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations,” said Koh.
Samsung said it is taking “great care” to provide customers with necessary support.
“Samsung has identified the affected inventory and stopped sales and shipments of those devices. We are also collaborating with national regulatory bodies,” the company said in an official release on Saturday.
The release came a day after a US government safety agency urged consumers to stop using Samsung Galaxy Note 7 phones.
The US Consumer Product Safety Commission said it was working on an official recall of the devices.
Aviation authorities and airlines from North America to Europe and Asia have as well issued bans on the phones.
The Galaxy Note 7, launched in August, comes with a super AMOLED display of 5.7-inch, 12MP camera, 64-bit Octa core processor and 4GB RAM.
The company has reportedly lost about $7 billion in market value caused by the recall. Samsung will reportedly take about two weeks to take to prepare replacement devices. Customers who have Galaxy Note 7 devices can replace their current device with a new device based on local availability.